This presentation offers an in-depth look at the Energy Renovation project, serving as a compelling case study that underscores the indispensable contribution of the UX team in crafting a groundbreaking service proposition at LMIT. At its heart, the speech centers on LMIT's embrace of a UX-centric approach, adeptly maneuvering through obstacles while identifying opportunities to conceptualize pioneering features and indispensable solutions. Our overarching aim is to engineer a seamlessly intuitive experience for clients, collaborators, partners, and all invested stakeholders. Through this journey, we shed light on the profound impact of prioritizing user experience, showcasing how it catalyzes the success and efficacy of our endeavors.